Delivery rates Live
A price per governorate, all 27, or an explicit "not served". Edited by your team in Shipping & Returns › Delivery, quoted at checkout.
Operations
The daily work of a brand, in one place.
Delivery prices, courier steps, customer messages, leads, production, suppliers, money and who may do what. Everything your team touches is a screen in Via Admin and a line in the audit log.
Delivery
Governorate fees and courier steps.
Manual courier Live
Any courier you already use. Shipment, waybill, picked up, out for delivery, delivered. Each step emails the customer.
Courier APIs
Not connected. A courier adapter plugs into the same shipment states later; nothing about going live waits on it. Not built
Notifications
Email today. WhatsApp per store.
DoesWhat it does
- Order placed, payment received, picked up, out for delivery, delivered: emailed automatically Live
- Failures land in a dead-letter queue your team can re-emit
- WhatsApp Cloud: templates, a webhook and two-way conversations, sent from your own number Activated per store
AdminHow you see it in Via Admin
- Notifications › Queue, Failures, Message templates
- Marketing › WhatsApp and Conversations
- Settings › Notifications (sender), Settings › Connections (WhatsApp)
YouWhat you provide
- Your sender name and reply-to address
- Your WhatsApp Business number and Meta access for it, when you switch WhatsApp on
- Your template wording, within Meta's template rules
ODXWhat ODX operates
- Email delivery through Resend, credential by name on the server
- The notification runner and its monitoring
- WhatsApp credentials stored by name; a rehearsal on a test number before your number goes live
Customers and CRM
Customers, leads, briefs, follow-ups, consent.
Customers Live
Accounts, addresses, order history, favourites, scoped to your store.
Leads Live
From your storefront's contact and custom-brief forms, with status and owner.
Follow-ups Live
Dated next actions on leads and customers, visible to the team.
Consent Live
Marketing and messaging consent recorded per customer and respected downstream.
Production and suppliers
For brands that make what they sell.
Production workflow
Board, in production, ready: order lines move through your workshop with materials tracked. Scale tier
Procurement and suppliers
Suppliers, purchase costs and unit costs feeding profit reads. Costs are a separate permission; media buyers never see them. Scale tier
Finance
Numbers from orders, not from spreadsheets.
Finance overview
This monthLast month
Paid revenue—
Provider fees—
Delivery collected—
Refunds—
| Area | Source of truth | Status |
|---|---|---|
| Revenue | Paid orders in Via | live |
| Fees | Provider fee lines per payment | live |
| Expenses, suppliers, commissions | Recorded by your team | on Growth and up |
| Unit costs and P&L | Costs you enter per product | on Growth and up |
Numbers come from Via orders and payments, not from a dashboard you paste in.
Revenue, fees, settlements
Paid orders, provider fee lines and settlement records per payment rail.
Expenses, suppliers, commissions
Recorded by your team; commission rules for partners and buyers.
Unit costs and P&L
Costs per product and fulfilment costs feed a profit read per order and per period.
Finance is included from the Growth tier. Merchant payout statements are prepared per store once its settlement setting is agreed.
Roles and audit
Nine roles. One audit log.
Roles
Store owner, operator, product manager, fulfilment, finance, media buyer, analyst and more. Each grants exactly what the job needs; PII, costs, margins and secrets are separate permissions.
Invites
The owner invites a colleague by email from People & Access; they sign in with their own account. Live
Audit
Every staff, system and AI change is written append-only with who, what and when, and is readable in Activity & Audit.
Your team, your courier, your numbers.
We set up delivery rates, notifications and staff access with you in the session. Your team is working in Admin before Launch.