Staff and owners
Sign in to Via Admin with the account your store owner invited. If you have not been invited, ask the owner to add you from People & Access.
Log in
Where do you sign in?
Via has two kinds of accounts, and they never mix.
Customers
Your account lives on the storefront of the brand you bought from. Sign in there to see orders, addresses, favourites and returns. Via does not run a shopper login of its own.