Orders & shipping
Every order, from purchase to delivery
Delivery fees for each governorate, courier pickups, returns and exchanges, and your customer kept up to date at every step.
14 days free. EGP 1 card verification after you sign up and add your card, not a subscription payment. Your first subscription payment is 14 days after you sign up.Journey
Every order, from purchase to payout Via moves each order through the same steps, and keeps you and your customer updated at every one.
Order journey
Purchase
A customer orders on your storefront, or your team turns an Instagram, WhatsApp or TikTok conversation into an order.
Order page, WhatsApp and email
On the order page
- Order placed
WhatsApp and email
Order confirmation with the items and total.
In your dashboard
The new order, with customer details and selected products.
Payment
The customer chooses how to pay at checkout: cards, mobile wallets, InstaPay, Valu, Souhoola, or cash on delivery.
Order page, WhatsApp and email
On the order page
- Paid
WhatsApp and email
Payment receipt.
In your dashboard
The payment recorded against the order.
Stock or production
Ready-made items are reserved from your stock. Made-to-order items go into production.
Order page, WhatsApp and email
On the order page
- Preparing your order
- In production
WhatsApp and email
A note that the order is being prepared.
In your dashboard
The reserved stock, or the production stage.
Packing
Your team packs the order and gets it ready for the courier.
Order page, WhatsApp and email
On the order page
- Packed
WhatsApp and email
A note that the order is packed.
In your dashboard
The order marked as packed.
Pickup
The courier collects the parcel.
Order page, WhatsApp and email
On the order page
- Picked up by courier
WhatsApp and email
A note that the order is on its way.
In your dashboard
The shipment and its courier.
Delivery
The courier contacts the customer, agrees a time and delivers.
Return or refund
If the customer refuses the parcel or asks to return it, the order moves to returns. Your team approves the return, exchange or refund.
Order page, WhatsApp and email
On the order page
- Called the client
- Confirmed delivery date and time
- Delivered
- No answer
- Refused
WhatsApp and email
Each change as it happens, including the confirmed date and time.
In your dashboard
Every delivery attempt and its result.
Payout
Once collected funds are available, Via transfers your net proceeds through InstaPay.
Payout breakdown
- Gateway charges
- InstaPay transfer fees
- ODX account fees
- Net proceeds to you
In your dashboard
The payout breakdown, with each charge listed separately.
Built for selling in Egypt.
Bring the product. Via runs the rest.
14 days free. EGP 1 card verification after you sign up and add your card, not a subscription payment. Your first subscription payment is 14 days after you sign up.